Shipping & Returns
SHIPPING POLICY
Domestic Shipments:
We have prepared a small chart to answer any questions you may have
| Territory | Shipping Type | Shipping Cost | Delivery Time |
| Peninsula | Standard (Orders >€75) | €6.90 | 3-5 business days |
| Standard (Orders >€75) | €0.00 | ||
| Express | €9.90 | 1-3 business days | |
| Balearic Islands (Hams and cured meats only / no meat) | Orders >€100 | €14.90 | 5-10 business days |
| Orders <€100 | €9.90 | 5-10 business days | |
| Canary Islands* (Hams and cured meats only / no meat) | Orders >€100 | €39.90 | 10 - 15 business days |
| Orders <€100 | €45.90 | 10 -15 business days |
Meat shipments are only to the Peninsula and have an additional cost of €5 if the total order does not exceed €75
*Customs costs are not included in shipments to the Canary Islands
International Shipments
| Territory | Shipping Type | Shipping Cost | Delivery Time |
| Portugal, France, Italy, Germany, Netherlands, and Belgium (Hams and cured meats only / no meat) | 0 - 5 kg | €23.17 | 4 - 10 business days |
| 5 - 10 kg | €34.11 | ||
| 10 - 15 kg | €40.31 | ||
| 15 - 20 kg | €43.20 | ||
| 25 - 30 kg | €51.35 |
RETURN POLICY
The product may be returned if it meets any of these conditions:
- The product is intact and has not been consumed
- If the product has manufacturing defects (photo required) and is not fit for human consumption
- The maximum period of 14 calendar days has not passed
Some products are not eligible for returns because they are frozen products or require refrigerated transport. These products are:
- Products belonging to the "Iberian Meat" category
- Sliced products
If you meet the requirements mentioned above, please feel free to send us an email at tienda@ibericostorreon.com with the order number you wish to return. Our team will contact you and let you know how to proceed.